Returns & Refunds

Last updated October 12, 2026

This policy covers purchases from The Redeemed One store, including our apparel and merchandise and our digital guides and memberships.

Printed merchandise

Our apparel and merchandise are printed on demand and shipped by our fulfillment partner, Printful. Because each item is made for you after you order, we can't accept returns or exchanges for a change of mind, a size or colour chosen at checkout, or buyer's remorse. Please check the Size Guide before you order.

Damaged, defective or misprinted items

If your order arrives damaged, defective, misprinted or with the wrong item, please let us know.

your order number
a short description of the problem
a clear photo of the affected item (if several items have the same fault, one photo showing them together is fine)

Lost or undelivered packages

If tracking shows your order hasn't arrived, contact us within 30 days of the estimated delivery date. If the carrier confirms the package was lost and the address was correct, we'll send a free replacement or a full refund.

Incorrect addresses

Please double-check your shipping address at checkout. If an order is returned or lost because the address was entered incorrectly, we'll help arrange a reshipment, but the new shipping cost will be yours.

Returned and unclaimed packages

If a package is returned to our fulfillment center (for example, unclaimed at the post office or customs), we'll email you so we can arrange reshipment at your cost. Packages left unclaimed for 30 days are donated to charity and can no longer be reshipped.

Cancellations and changes

Orders go into production quickly. If you need to change or cancel an order, contact us as soon as possible. Once an order has entered production, we can't change or cancel it.

Digital guides and memberships

Digital products such as Faith Fueled 52 and Faith from the Ground Up are available as soon as you buy them, so all sales are final. If a technical problem on our side stops you from accessing something you paid for and we can't fix it, we'll refund you in full.

Donations

Donations are voluntary gifts and are not refundable. If you made a donation by mistake, contact us right away and we'll do our best to help.

How refunds are paid

Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear.

Your legal rights

Nothing in this policy limits rights you have under the consumer laws where you live. For example, customers in the EU and UK may cancel orders of non-personalised items within 14 days of delivery (return shipping at their own cost), and customers in Brazil may cancel within 7 days of receiving an order.

Questions

We're happy to help. Reach us anytime through our Contact page or by email at redeemedoneministries@gmail.com.